Information pursuant to Sec. 5 of the German Telemedia Act (Telemediengesetz, TMG), Sec. 2 Regulation on Service Information Requirements (Verordnung über Informationspflichten für Dienstleistungserbringer, DL-InfVO), Sec. 55 par 2 German Federal Treaty on Broadcasting and Telemedia (Rundfunkstaatsvertrag, RStV). This website is provided by Banxware GmbH.

Banxware GmbH

Invalidenstr. 117, 10115 Berlin
T: +49 30 509 312 0
F: +49 30 509 312 999

Geschäftsführer: Jens Röhrborn, Fabian Heiß, Nicolas Kipp
Registergericht: Amtsgericht Charlottenburg (Berlin)
Registernummer: HRB 218697 B

Erlaubnis nach § 34c Gewerbeordnung (GewO) vom 13.11.2020
Zuständige Aufsichtsbehörde: Bezirksamt Mitte von Berlin, Abteilung Ordnung, Personal und Finanzen, Ordnungsamt, Karl-Marx-Allee 31, 10178 Berlin

Umsatzsteuer ID: DE 332091220

Information about the complaint handling procedure

We are sorry that you had a bad experience with one of our products. Send us an email to with the subject "Complaint" and describe your concern in as much detail as possible.

Alternative ways to contact us

You can also send a complaint by mail to the following address:
Banxware GmbH | Complaint Management | Invalidenstr. 117 | 10115 Berlin
Please include your e-mail address. We will confirm receipt of your complaint by e-mail and then check the case.

You can also initiate a complaint by calling +49 30 31193703 and specifying "Complaint". In this case, we will record the complaint by telephone and confirm it by e-mail. If you call outside business hours or if our hotline is busy, please leave a voice message with your name and e-mail address and ask us to call you back.

In both cases, if we need additional information from you, we will contact you by email and explain what additional information we need. As soon as our team has reviewed your request, we will send you an email with our final decision. Of course, we do not charge a fee for handling a complaint.

We will process your request as quickly as possible. If we need more time, you will receive an interim response. In any case, we will ensure final processing within 35 banking days.

If you are not satisfied with the solution we offer, you have the option of contacting an independent third party. For example, the Federal Financial Supervisory Authority (BaFin) is available to you as an arbitration body.